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FAQs

Please see a list of commonly asked questions below. If you cannot find the answer you are looking for here, please contact us.

Norwich Chamber Music concerts feature world-class professional musicians, including both famous names and emerging talent. The modern auditorium at the JIC Conference Centre is light and airy, with good acoustics and excellent sight lines from all seats.  

Norwich Chamber Music concerts take place at the John Innes Centre (JIC) Conference Centre, a modern, 320-seat auditorium ideally suited to chamber music acoustics, with comfortable seats and excellent sight lines. 

There is ample free parking during the evenings and at weekends, when almost all Norwich Chamber Music concerts take place. The route from the car park through to the auditorium is wheelchair accessible. 

The climate-controlled auditorium has 320 seats in tiered rows offering an uninterrupted view of the stage from all areas. The front row of chairs is freely removable to allow for wheelchairs. 

The bright, airy foyer provides level access to the auditorium, cloakroom and toilets and offers a sociable space for chatting to other concertgoers before the event and during the interval. 

Light refreshments are normally available from the bar area in the foyer. 

All Season ticket holders automatically become members of Norwich Chamber Music.

The easiest way to buy a Season ticket is online on this website:

  • First, click on the Join tab at the top of any page
  • Then click Buy online in the Season ticket box
  • On the next screen, select either Single (for one person) or Double (for two people)
  • If you would like to add a donation, enter the amount in the Donation box and tick the Gift Aid declaration if you are eligible; if not, enter zero
  • Enter your name and email address
  • Tick the Emails box to confirm you are happy to hear from NCM by email
  • Enter your payment details. Your payment will be processed by Stripe, which is the payment processing system used by both this website and TicketSource.

If you are buying the Season ticket for yourself and wish to activate your membership immediately, follow the instructions on the next screen.

If you are buying the Season ticket for someone else, click the ‘Email this code’ button to send them their activation code.

If you wish to activate your membership later, follow the instructions in your confirmation email.

Once you have activated your membership, you can view it and update your details using the ‘Manage membership’ and ‘Update details’ buttons on the Members page, provided you are signed in.

From July 2021, your membership number will be a 5-digit number and will stay the same for as long as you remain a member of Norwich Chamber Music.

If you prefer not to join online, please email the Membership Secretary at membership@norwichchambermusic.org.uk

The easiest way to buy a Membership is online on this website:

  • First, click on the Join tab at the top of any page
  • Then click Buy online in the Member box
  • On the next screen, select either Single (for one person) or Double (for two people)
  • If you would like to add a donation, enter the amount in the Donation box and tick the Gift Aid declaration if you are eligible; if not, enter zero
  • Enter your name and email address
  • Tick the Emails box to confirm you are happy to hear from NCM by email
  • Enter your payment details. Your payment will be processed by Stripe, which is the payment processing system used by both this website and TicketSource.

If you are buying membership for yourself and wish to activate it immediately, follow the instructions on the next screen.

If you are buying membership for someone else, click the ‘Email this code’ button to send them their activation code.

If you wish to activate your membership later, follow the instructions in your confirmation email.

Once you have activated your membership, you can view it and update your details using the ‘Manage membership’ and ‘Update details’ buttons on the Members page, provided you are signed in.

From July 2021, your membership number will be a 5-digit number and will stay the same for as long as you remain a member of Norwich Chamber Music.

If you prefer not to join online, please email the Membership Secretary at membership@norwichchambermusic.org.uk

Tickets for our concerts and other events are available online from the TicketSource website or by phone from TicketSource (see Tickets for more information).  

All tickets purchased through TicketSource are subject to its Customer Purchase Policy. 

Tickets can normally be purchased on the door, by card only, subject to availability. Please note that tickets will not be available on the door if Covid-19 restrictions are in place.

Norwich Chamber Music welcomes donations to support its outstanding concert series and Next Generation education programme. We benefit from Gift Aid on donations from those who are eligible. Donations may, if you wish, be earmarked for educational purposes.  

You can make a donation via the Donate button on the website. 

If you would like to discuss a donation or other form of financial support for Norwich Chamber Music, please contact Peter Lawson (Chair) at info@norwichchambermusic.org.uk. 

Tickets can normally be purchased on the door, by card only, subject to availability. Please note that tickets will not be available on the door if Covid-19 restrictions are in place.

Standard tickets are usually priced at £25 or £30.

We welcome young concertgoers and tickets are available at each concert for those under 18 at no charge and for those between 18 and 25 at £5.

All Season ticket holders are entitled to attend all concerts and events* free of charge and automatically become Members of NCM. 

Other Members of Norwich Chamber Music are entitled to a range of benefits including discounted tickets, priority booking, access to the Members’ area on the website and voting rights at the Annual General Meeting.  

Buying a Season ticket or Membership is an excellent way to show your support for Norwich Chamber Music and allow it to continue to present outstanding chamber music concerts in the region. 

*Excluding any presented as part of the Norfolk & Norwich Festival.

Tickets purchased for a concert that is then cancelled will be refunded through TicketSource in line with its Customer Purchase Policy. 

We regret we are not able to offer refunds on Memberships or Season tickets for any concerts that are cancelled or postponed. 

No, our concerts are open to everyone. Standard tickets are normally available at £25 or £30. We also offer tickets at £5 for those aged between 18 and 25, and free tickets for under 18s.

Simply go to the Members page, log in with your email address and password, and click on 'Update details'.

You can amend your name, address, email address and phone numbers, and change your password, on the next screen.

This is also where you can change your permissions for email and postal contact, and let NCM know whether you wish your name to be included on any published lists of members.

You will find your membership number on the Members page after you have logged in using your email address and password, or by clicking on the 'Manage memberships' button on the Members page.

It can also be found on any concert page, beneath the 'Buy tickets online' button, provided you are logged in.

 

Simply go to the Members page and log in using your email address and password. Once you are logged in, you will be able to view and update your details.

If you don't yet have a password or have lost it or forgotten it, just click on the 'create a password' link on the Members page and we will send you an email with a 'password reset' link.

If you do not receive the email, please check your spam/junk folder.

We are pleased that under current Government guidelines we are again able to stage full-capacity concerts at the John Innes Centre. While a level of Covid exists, however, we would appreciate your respect for everyone's safety and comfort by wearing a mask when not eating or drinking.

In addition, we continue to follow the John Innes Centre's rules and therefore ask you, as a courtesy to each other and to help provide a comfortable and enjoyable experience for everyone, to:

  • Use the hand sanitiser available at the venue;
  • Be mindful of others and their space;
  • Bring a contactless card for programmes and refreshments (or pay for programmes in advance online) as we will not be taking any cash at the desk.

We thank you for your cooperation.

If you have any questions about your Season ticket or Membership, please contact the Membership Secretary by emailing membership@norwichchambermusic.org.uk.

Please follow the link in your payment confirmation email to activate your membership.

If you have not received your confirmation email in your inbox, please check your spam/junk folder.

Alternatively, visit the Members page and log in to your account using your email address and password.

If you have not yet created an account, you can do so on the Members page.

If you have any problems activating your membership, please email the Membership Secretary at membership@norwichchambermusic.org.uk.

Yes, all NCM 2021–2022 Season ticket holders and Members will receive a Season ticket or Membership card. Your card will be valid until 30 June 2022.

If you need to know your Season ticket or Membership number before your card arrives, please log in to your NCM account on the Members page using your email address and password. If you do not have an NCM account as yet, you can create one on the same page.

Alternatively, please email the Membership Secretary at membership@norwichchambermusic.org.uk.

From 8 December 2021, NCM Season ticket holders and Members will be entitled to book up to two guest tickets at the standard ticket price during the priority booking period, i.e. before general sales begin. You will need your membership number to book guest tickets during this period.

Yes, we will be introducing numbered seating at the John Innes Centre auditorium from January 2022.

We have two seating sections – General seating (marked blue on the seating plan) and Limited mobility seating (marked yellow).

Row A (at floor level, in front of the raked seating) is reserved for wheelchair users and others who use a mobility aid such as a walker, and their carer or companion. There are also two seats at each end of row B for those with limited mobility but who do not need a seat at floor level.

When you book, you will be asked to click on the section and number of seats you want in each price category (NCM Season ticket holder, NCM Member, standard ticket, etc.). You will then be able to select the seats you would like from the plan.

Once you are in the auditorium, you will find the seat numbers on the back right-hand arm of each seat. Our volunteer door stewards will be on hand to assist if needed.

Please email the Membership Secretary at membership@norwichchambermusic.org.uk to request a copy of your tickets.